# Easy Mobile Connect

Working with your smartphone and Microsoft Teams has never been easier than with Easy Mobile Connect. Make your business calls via your personal smartphone and personalize it however you like

{% hint style="danger" %}
Easy Mobile Connect can only be used by customers who use the TwinCap First Teams direct routing solution.
{% endhint %}

## Overview

With Easy Mobile Connect, we provide a simple solution for conveniently using Microsoft Teams telephony on the move.

You can make and receive business calls even though you are not logged in to the Microsoft Teams application. The standard functions such as forwarding or holding calls etc. are fully supported

At the same time, the ringtones and volume can be fully personalized. You can make calls in the car as well as abroad as long as you have a data connection.

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FSPKdR3G62n2DM8lLsxKe%2Fimage.png?alt=media&amp;token=1e4f5d06-6518-48af-b4c6-5b9123363978" alt=""><figcaption></figcaption></figure>

### Features

Easy Mobile Connect was developed in cooperation with Tango Networks and operated with the help of various providers. Easy Mobile Connect therefore breaks new ground in the history of telephony with Microsoft Teams

* No Teams mobile application required
* No training necessary
* Teams for non-desktop users like sales representative
* Simple bring your own device (BYOD)
* Personalization of ringtones and volume
* Business-controlled communication
* One number on every end device
* No additional costs


# Supported Devices

See all supported devices here

All devices listed here work fully with Easy Mobile Connect. All other devices can work with Easy Mobile Connect, but certain features may not work properly

{% tabs %}
{% tab title="Apple" %}

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FfrtjEW2SlEd1n0gVoZp6%2Fimage.png?alt=media&amp;token=39ab61ad-fa5c-4184-8efb-d30edd816d1d" alt=""><figcaption></figcaption></figure>

### Supported devices

* iOS 15.4 or later. Recommended: iOS 17.1 or later
* iPhone XR or later. iPhone 12 or later is recommended
* Supported on US and Global iPhone models only
* eSIM's supported

### Known issues

* VoLTE must be manually enabled
* Your business number must be manually entered
* MMS is not supported on older iPhone models:
  * iPhone 12 Mini
  * iPhone 11
  * and older devices
    {% endtab %}

{% tab title="Google" %}

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FRAkQbp8leXjwbeGMV6Dm%2Fimage.png?alt=media&amp;token=2ab987ae-a379-4d52-a472-6844f9f4e98d" alt=""><figcaption></figcaption></figure>

### Supported devices

* Android 13 with March 2023 Update or later
* Pixel 6 and later
* eSIM's supported

### Known issues

* Pixel 6a and 7a are nor recommended for international roamers
  {% endtab %}

{% tab title="Samsung" %}

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FhiHt9PI48ErX9lBLF6Vp%2Fimage.png?alt=media&amp;token=49e0c1d9-57ad-4ebe-9adc-12ef8367a79e" alt=""><figcaption></figcaption></figure>

### Supported devices

* Android 13 + OneUI 5.1 Refer to specific device list:

<details>

<summary>Samsung European Supported Devices</summary>

* Model variants: Samsung unlocked “B” and “B/DS” models; (but not W, N, E, 0)
* OS: Android 13/OneUI 5.1 or above
* SW/CSC: Only “BTU/EUX” or “EUX/EUX” non-carrier software; not carrier versions like “EVR/EVR”
* SIM: Tango Extend version P3 or later

#### Samsung European Supported Device List

* A04s
* A13
* A13 5G
* A14 4G
* A14 5G
* A21s
* A22 5G
* A23 5G
* A32 5G
* A33 5G
* A24 5G
* A41
* A42 5G
* A51 4G
* A51 5G
* A52 5G
* A53 5G
* A54 5G
* A71
* A805
* Bloom
* Note 10 Lite
* Note 20
* S10 Lite
* S20
* S20 FE
* S21
* S21 FE
* S21 ULTRA
* S21+
* S22
* S22 ULTRA
* S22+
* S23
* S23 ULTRA
* S23+
* XCover Pro
* XCover 5
* XCover 6 Pro
* Flip 5G
* Flip 3 5G
* Flip 4 5G
* Fold 3 5G
* Fold 4 5G<br>

</details>

<details>

<summary>Samsung US Supported Devices</summary>

* Model variants: Carrier-locked “U” models and Samsung unlocked “U1” models
* OS: Android 13/OneUI 5.1 or above)
* SW/CSC: ONLY non-carrier (U1) software showing CSC code XAA in the SP s/w version, like “XAA/XAA” are confirmed with Samsung
* SIM: Tango Extend version P3 or later

#### Samsung US Supported Device List

* A14 5G
* A23 5G
* A32 5G
* A42 5G
* A51 5G
* A52 5G
* A53 5G
* A54 5G
* S21 FE
* S21
* S21 ULTRA
* S21+
* S22
* S22 ULTRA
* S22+
* S23
* S23 ULTRA
* S23+
* XCover Pro
* XCover 6 Pro
* Flip 3 5G
* Flip 4 5G
* Fold 3 5G
* Fold 4 5G

</details>

* Supported on US and European devices only
* Please visit Samsung's [website](https://www.samsung.com/au/support/mobile-devices/esim-compatibility/) for eSIM supported information per device

### Known issues

* None
  {% endtab %}
  {% endtabs %}


# Purchase licenses

Get licenses for your organization

Subscription purchases and recurring billing are handled through the standard TwinCap First checkout process.

You can purchase licenses for Easy Mobile Connect **only** directly via the TwinCap First website.

{% tabs %}
{% tab title="TwinCap First website (Direct)" %}

1. Navigate to [Easy Mobile Connect product website](https://twincapfirst.ch/en/product/easy-mobile-connect/)
2. Scroll down to Use Easy Mobile Connect

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FhLiqDZ5eCHRMSCGO1yEf%2Fimage.png?alt=media&amp;token=8eff0792-60cb-44dc-a80d-5e24e6992173" alt=""><figcaption></figcaption></figure>

3. Choose your subscription and press "Contact us"

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FaY0w0SWhIQYPIP12FtVN%2Fimage.png?alt=media&amp;token=fe4eafcc-7f90-4da9-8ef9-bf3984e43fc7" alt=""><figcaption></figcaption></figure>

4. You can now make an appointment or send us an inquiry. The person responsible will then contact you to finalize the purchase
   {% endtab %}
   {% endtabs %}


# Installation Guide Teams

Follow the steps below to successfully install Easy Mobile Connect in your tenant

Please follow the installation guidelines to enable Easy Mobile Connect in your organization. Easy Mobile Connect can be installed individually per App Package or distributed through the Teams Admin Center (recommend).

{% hint style="info" %}
Please note that you need an administrator providing consent for Easy Connect Mobile to be installed successfully.&#x20;
{% endhint %}

### Step-by-Step Installation

{% hint style="warning" %}
**The installation is only possible if you are the Teams administrator**
{% endhint %}

1. After you have purchased the eSIM's from us TwinCap First, you can start with the installation in Microsoft Teams
2. First check in the Microsoft Teams Admin Center whether the "Extend" application has been released for all employees. If not, then release it. **(Changes to the global authorization can take several days to be made)**

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FJpd0O4La5276wS9NWehL%2Fimage.png?alt=media&amp;token=9e37f75a-4ab7-4453-a580-c70a6f77eb1c" alt=""><figcaption></figcaption></figure>

3. After the "Extend" application has been released, you must install it in the Microsoft Teams of the desired user. To do this, navigate to the "Apps" and search for the "Extend" application and add it

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2F4zTgLaAS2pkKV0uarspw%2Fimage.png?alt=media&amp;token=ae99da0a-72ef-43f4-bb79-558805685b97" alt=""><figcaption></figcaption></figure>

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FlU3Z0XK75V7enDsRKGxh%2Fimage.png?alt=media&amp;token=8a7fa774-a74b-405c-a3da-2dbf5e9ab55b" alt=""><figcaption></figcaption></figure>

4. After the "Extend" application has been successfully installed, it is now checked whether the application complies with the company guidelines
5. Once the application complies with the business guidelines, you will be asked to view and accept the Terms

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FeP7FkRFpjCQe2YJdot13%2Fimage.png?alt=media&amp;token=3e4a0e8f-7950-4828-95b0-3be168ff5f79" alt=""><figcaption></figcaption></figure>

6. After you have accepted the guidelines, you will see the following window. First copy the displayed code and open the displayed link

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2Fpjkc4BKDwajdEBF8q8Se%2Fimage.png?alt=media&amp;token=682d2cf4-e293-4d29-963b-3a5d6fac0b57" alt=""><figcaption></figcaption></figure>

7. As soon as you have opened the link, you will be asked to enter the copied code.

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2Fd5w8hciw4cuvFGqZM6OO%2Fimage.png?alt=media&amp;token=01d2d8f9-c974-4bcc-b2a4-0a20fb5abb13" alt=""><figcaption></figcaption></figure>

8. After the authentication was successful you will receive the following message. You can then navigate back to Microsoft Teams and open the "Extend" application there

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FoZDiavD0YpB5WE8vizXC%2Fimage.png?alt=media&amp;token=8a902ea1-bad2-41f7-b033-b0062976bcc0" alt=""><figcaption></figcaption></figure>

9. You will now be asked to scan the QR code with your smartphone

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FO0xHGsvhiiW3JDuIe8sI%2Fimage.png?alt=media&amp;token=9afb7ac0-5746-40f4-9031-16557aff2708" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
This successfully completes the installation on Microsoft Teams and you must continue with the installation of the eSIM on your smartphone
{% endhint %}


# Installation Guide Android

Follow the steps below to successfully install Easy Mobile Connect on your Android smartphone

Please follow the installation guidelines to install Easy Mobile Connect on your Android smartphone.

1. Scan the QR code displayed in the "Extend" application in Microsoft Teams to start the installation of the eSIM

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FmoJRSuNqY2pTl4VJpEG6%2Fimage.png?alt=media&amp;token=ab24a3c4-0a6d-498d-ab9a-549438ae89dc" alt="" width="314"><figcaption></figcaption></figure>

2. After you have pressed add, you will have to wait a moment

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FHnkewjAyST0KubxLBWUr%2Fimage.png?alt=media&amp;token=5b66c0c1-2172-4566-b5c1-f92917b61664" alt="" width="316"><figcaption></figcaption></figure>

3. As soon as the eSIM has been set up, you will see the following pop-up

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FCwLI63Ou7rovESDDKMon%2Fimage.png?alt=media&amp;token=4a2f1a71-3895-48dc-b8a2-73baa6bdbd29" alt="" width="317"><figcaption></figcaption></figure>

4. Now we can personalize the eSIM if required. To do this, select the eSIM

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FjgdKPmL33HR1xUxH2DAx%2Fimage.png?alt=media&amp;token=9df1dad2-9dc5-4bc4-b458-99567e7a2e03" alt="" width="317"><figcaption></figcaption></figure>

5. If required, the icon can be changed by clicking on the "Icon" field

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FZK2Y7KwfU3rFhehChbgM%2Fimage.png?alt=media&amp;token=1bb0c990-34f0-4bde-abdc-c424790323ab" alt="" width="316"><figcaption></figcaption></figure>

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FRtb1C8lWI4PGG4ksnp63%2Fimage.png?alt=media&amp;token=53a95ecd-43e8-48bd-b4b5-124910db4c51" alt="" width="319"><figcaption></figcaption></figure>

6. To change the displayed name of the eSIM, first click on the "Name" field. You will then be asked to enter the new name of the eSIM

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FA78y63RiaOdhPNyUkKWB%2Fimage.png?alt=media&amp;token=b07a16ce-a663-425f-8ee7-dc1d059968f8" alt="" width="316"><figcaption></figcaption></figure>

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2F8ucIGotEP3HffNoElVoQ%2Fimage.png?alt=media&amp;token=9a1e24be-1254-450f-9838-eb29d4ed6ce5" alt="" width="318"><figcaption></figcaption></figure>

8. After the personalization has been completed, it may look something like this

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FOZ2sRscc3zDDkrV9hDVC%2Fimage.png?alt=media&amp;token=4cad5ae5-2e68-423e-8f1c-cb3208f11385" alt="" width="316"><figcaption></figcaption></figure>

9. Once you have made all the settings, you can check whether the connection is correct in the "Extend" application in Microsoft Teams. If it looks like this, the installation is complete

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FXuwRNyEFHR58Eanl3pe2%2Fimage.png?alt=media&amp;token=701a8b88-c16a-4b42-a584-015cca132ca9" alt=""><figcaption></figcaption></figure>

10. After the installation has been completed, the smartphone must be restarted. From this point on, Easy Mobile Connect is ready for use

{% hint style="danger" %}
Once the eSIM has been installed, it is recommended to deactivate the notification of the Microsoft Teams Mobile application to avoid multiple notifications
{% endhint %}


# Installation Guide iOS

Follow the steps below to successfully install Easy Mobile Connect on your iOS smartphone

Please follow the installation guidelines to install Easy Mobile Connect on your iOS smartphone.

1. Scan the QR code displayed in the "Extend" application in Microsoft Teams to start the installation of the eSIM

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2F9oKLxfd5HMA4hmS74zBz%2Fimage.png?alt=media&amp;token=091ca70b-9a81-4ac4-94d6-8c942de42f32" alt="" width="324"><figcaption></figcaption></figure>

2. After you have pressed continue, you will have to wait a moment

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FQKCrHEXHsjcrwqj5TqAL%2Fimage.png?alt=media&amp;token=ee75a507-2cd6-4673-9e60-410dcc51d41b" alt="" width="324"><figcaption></figcaption></figure>

3. As soon as the eSIM has been set up, you will see the following pop-up

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FseQXakcfweoRdaEYoedD%2Fimage.png?alt=media&amp;token=bbcda516-5a7e-4278-bd8f-37007b4249d9" alt="" width="324"><figcaption></figcaption></figure>

4. Now we can personalize the eSIM if required. To do this, select the eSIM

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FLpzy1zKdFoAoXI6ucYet%2Fimage.png?alt=media&amp;token=7739aa88-c138-4b7b-af73-518432a94883" alt="" width="326"><figcaption></figcaption></figure>

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FNYthBteRod43uawdN3JN%2Fimage.png?alt=media&amp;token=10f02bdf-e6e3-473d-826f-0fdf8c1270ee" alt="" width="329"><figcaption></figcaption></figure>

5. Now select your standard line

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FwVded2OX8xOp8YdOCdKr%2Fimage.png?alt=media&amp;token=963ad815-934c-4a81-8c2d-fd19c070bb37" alt="" width="330"><figcaption></figcaption></figure>

6. Select your cellular plan for the eSIM

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FqjhWb3PkBdCAggOwH5Cp%2Fimage.png?alt=media&amp;token=b00be11c-21c1-498a-bcf5-15ab73ccf56c" alt="" width="330"><figcaption></figcaption></figure>

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FiAE4VnqqK5ivuaOxB7tf%2Fimage.png?alt=media&amp;token=2740a1bc-e20a-4e3e-ab0e-a8b2fec4cbf6" alt="" width="330"><figcaption></figcaption></figure>

7. Once you have made all the settings, you can check whether the connection is correct in the "Extend" application in Microsoft Teams. If it looks like this, the installation is complete

<figure><img src="https://159881914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5c1cTVps9wueUwi38Zac%2Fuploads%2FXuwRNyEFHR58Eanl3pe2%2Fimage.png?alt=media&amp;token=701a8b88-c16a-4b42-a584-015cca132ca9" alt=""><figcaption></figcaption></figure>

8. After the installation has been completed, the smartphone must be restarted. From this point on, Easy Mobile Connect is ready for use

{% hint style="danger" %}
Once the eSIM has been installed, it is recommended to deactivate the notification of the Microsoft Teams Mobile application to avoid multiple notifications
{% endhint %}


# FAQs

Get answers to your frequently asked questions

<details>

<summary>Can I also use Easy Mobile Connect with calling plans from Microsoft?</summary>

No, unfortunately this is not possible, Easy Mobile Connect only works if your company makes calls to the public network via Teams. This is a requirement from Microsoft.

</details>

<details>

<summary>In which countries can I make calls with Easy Mobile Connect?</summary>

Table TBD

</details>

<details>

<summary>How exactly does it work with teams?</summary>

Easy Mobile Connect uses the Teams SIP gateway to become a second phone device for your Teams account. You pair it via our Teams app and your Microsoft account.

After your eSIM has been created, you scan a QR code with your cell phone and the eSIM is installed.

</details>

<details>

<summary>On which devices does Easy Mobile Conenct work?</summary>

take a look at the ["Supported Devices"](/overview/supported-devices) tab

</details>

<details>

<summary>How long is the contract term?</summary>

An E-SIM is purchased for 1 year at a time and can be canceled in writing with 30 days' notice. Deactivation is possible at any time, but costs will still be incurred.

</details>

<details>

<summary>Which Teams functions are available on Easy Mobile Connect?</summary>

Users who answer calls with our solution benefit from the same call functions as a normal Teams Phone user on a call.

* Voicemail&#x20;
* Call forwarding&#x20;
* Teams call group&#x20;
* Answering of calls by agents in a call queue&#x20;
* Hold / Forward&#x20;
* Compliance call recording \*

\*requires that Compliance Call Recording is implemented in the tenant and the user policy is enforced Since the Teams app does not need to be installed on the mobile device, the "Presence" based call feature is not available when using only Easy Mobile Connect without the Teams app as a companion.

</details>

<details>

<summary>What if I have installed Easy Mobile Connect and the Team Mobile app?</summary>

If you have activated Easy Mobile Connect and the Teams app on the same phone, the phone will ring twice.

* As a data call from Teams in the Teams app&#x20;
* As a native GSM call to the dialer of the mobile device&#x20;

You can choose where you want to answer from. If you do not want this behavior, you can deactivate the notifications in the Teams mobile app.

</details>


# Known Issues


# Support

Didn't found an answer to your question?

Should you experience any issues with Easy Console, our support team is available to assist you at any time. You may either open a new support ticket or contact us directly via email – we are here to help.

{% hint style="info" %}
<support@twincapfirst.ch>
{% endhint %}

You can also contact us via the following phone numbers for any assistance over the phone.

{% hint style="info" %}
**Switzerland:** +41 44 666 50 50

**Germany:** +49 7431 893 99 60
{% endhint %}

If you would like a consultation regarding the product, you are welcome to book an appointment with us.

{% embed url="<https://twincapfirst.ch/en/contact/>" %}