FAQs
Get answers to your frequently asked questions
Can I also use Easy Mobile Connect with calling plans from Microsoft?
No, unfortunately this is not possible, Easy Mobile Connect only works if your company makes calls to the public network via Teams. This is a requirement from Microsoft.
How exactly does it work with teams?
Easy Mobile Connect uses the Teams SIP gateway to become a second phone device for your Teams account. You pair it via our Teams app and your Microsoft account.
After your eSIM has been created, you scan a QR code with your cell phone and the eSIM is installed.
On which devices does Easy Mobile Conenct work?
take a look at the "Supported Devices" tab
How long is the contract term?
An E-SIM is purchased for 1 year at a time and can be canceled in writing with 30 days' notice. Deactivation is possible at any time, but costs will still be incurred.
Which Teams functions are available on Easy Mobile Connect?
Users who answer calls with our solution benefit from the same call functions as a normal Teams Phone user on a call.
Voicemail
Call forwarding
Teams call group
Answering of calls by agents in a call queue
Hold / Forward
Compliance call recording *
*requires that Compliance Call Recording is implemented in the tenant and the user policy is enforced Since the Teams app does not need to be installed on the mobile device, the "Presence" based call feature is not available when using only Easy Mobile Connect without the Teams app as a companion.
What if I have installed Easy Mobile Connect and the Team Mobile app?
If you have activated Easy Mobile Connect and the Teams app on the same phone, the phone will ring twice.
As a data call from Teams in the Teams app
As a native GSM call to the dialer of the mobile device
You can choose where you want to answer from. If you do not want this behavior, you can deactivate the notifications in the Teams mobile app.
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